As the pace of commerce continues to quicken and spend increasingly shifts to online channels, consumer demand for fast and seamless delivery is picking up. The promise of two-day delivery is no longer enough to satisfy customer expectations, and more shoppers than ever expect orders in-hand within a day of pressing the purchase button.
Aiming to not only meet, but beat, customer expectations, Flowspace and DoorDash have partnered to enable same-day local delivery of products from participating brands through DoorDash Drive, DoorDash’s white-label fulfillment platform that powers direct delivery for any business.* The service is currently available in the Los Angeles and Chicago markets and will be offered in Las Vegas in the near future, leveraging the combination of Flowspace’s warehouse network and DoorDash’s network of delivery drivers.
Flowspace’s distributed network enables online retailers to offer fast, affordable e-commerce fulfillment, and with the DoorDash Drive integration, now empowers brands to delight customers with the immediacy of same-day delivery, ultimately driving customer satisfaction and retention.
Reel Paper, which makes sustainable toilet paper and paper towels from bamboo fibers, was among the first brands to offer same-day delivery powered by DoorDash Drive. Reel’s ability to meet customers where they are – with products sold direct-to-consumer, through marketplaces, and in retail stores – and make good on the promise of fast, seamless delivery with omnichannel fulfillment is imperative to the brand’s customer-centric ethos.
“The ability to meet expectations and deliver an overall great customer experience is huge for us,” said Hector Omoigui, senior operations manager, Reel Paper. “We want to make it as easy and convenient for the customer as possible, and by working with Flowspace, with delivery powered through DoorDash Drive, we’re able to say, ‘If you need toilet paper, you can get it right now!’”
In the rapidly accelerating world of e-commerce, accelerated fulfillment strategies can provide the speed and convenience needed to make (or break) a customer experience. To find out how to turn on local same-day delivery for your brand, click here.
*To be eligible for same day delivery, the end customer must be within 20 miles from the Flowspace warehouse that their order is shipped from. Limitations may apply based on package size, weight, and commodity.*